Almost every industry is grappling with the question of how AI will change their work style. We all have realised that AI will change the way we work, but we all are yet to see how that change will occur. For ERP, it is still early to access how will AI supplement ERP systems? The very first use of AI in ERP space would be to help organisations to understand the plethora of information or data that they possess. That is only a start where AI will change ERP:
Chatbots
Chatbots have been associated with social media or with marketing initiatives only. However, that is not the case, as AI-based chatbots can have much more extensive role in the business. Chatbots can act like a channel via which employees can access data, they can put in queries to chatbots and can count on AI to give them relevant information from ERP systems.
Dynamic Workflows
As happens with our devices or apps, AI technology learns how organization and individual interact with software, accordingly ERP systems start recommending different ways to optimize system.
For example, after learning repeated patterns of use, an ERP system could configure the software itself to minimize manual work, creating automatic actions or even reconfiguring the interface to better suit a given user’s usage pattern.
Augmented Field Service
An AI-powered digital assistant can help service technicians with the root cause analysis for corrective maintenance issues, for instance. By having a deep understanding of the technical structure, maintenance history and performance of a given piece of equipment from the ERP system, AI can give evidence-based recommendations and even use augmented reality and sensor-data to help field service teams perform their jobs better.
The post Altering workplace: How AI is changing ERP appeared first on Statii News.
source http://news.statii.co.uk/altering-workplace-how-ai-is-changing-erp/
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