Artificial intelligence is starting to make its mark on almost every feild and is benefiting enterprises like never before. Despite the momentum, there are several issues enterprises should sort out before AI becomes mainstream. More than one in five professionals work for companies that are deploying artificial intelligence (AI)—and while these employees generally view AI positively, they also have concerns about its potential effects on their privacy, job security, and economic equality. In fact, AI users are both more optimistic about AI’s benefits and more wary of its risks than nonusers. Those are the central findings of a survey of more than 7,000 people conducted in Canada, China, France, Germany, Spain, the UK, and the US by BCG GAMMA and Ipsos, a market research firm.
AI Is Not Coming—It’s Already Here
AI adoption varies widely among countries. In China, 31% of survey respondents say they work in organizations that already use AI, followed by North America (26% in Canada, 24% in the US) and then Europe (20% in the UK; 18% in Spain, 16% in France, and 15% in Germany).
Adoption also varies by sector, but to a lesser extent. A quarter of the workers in manufacturing say that AI is deployed at their companies, compared with 20% in construction, 19% in retail, and 18% in services. The average rate across private sector organizations stands at 20%, whereas 25% of public sector respondents say that AI-enabled tools and applications are already in their workplace.
People Have a Positive View of Increasing Use of AI-Enabled Tools
The vast majority of employees—especially those who already have access to AI—expect it to have positive implications for their organization and for themselves.
In workplaces that use AI-powered tools, more than two-thirds of the employees surveyed say the tools have already had a positive impact on their efficiency (75% cite improvements in their effectiveness, 75% in their results, and 74% in how their work is structured). They also note that AI has had a positive impact on the appeal of their work (70%), on their level of well-being at work (69%), and on the training courses made available to them (67%). A large majority of respondents, regardless of gender, age, or occupation, mention these positive effects.
Workers who have already experienced the benefits of AI tools are even more enthusiastic than others with regard to the likely the impact of AI over the next five years. More than eight in ten think that it will positively affect their organization (84% say it will have a positive impact on their organization’s business growth, and 81% say it will improve the structure of work). More than three in four also expect positive benefits for themselves (77% with regard their level of well-being at work, and 76% with regard to their professional development).
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